Withdrawal policy

1. Introduction and acceptance

This policy sets out how withdrawals work, what checks apply and what can delay a request. By requesting a withdrawal you accept this policy; by keeping an account open you accept it for future requests. The short version: withdrawals go to verified destinations in your own name, are processed free of platform charges, and normally arrive within one to three business days by bank transfer.

2. Available withdrawal methods

Two routes are available. Bank transfer to a UK account in your name, processed in one to three business days, is the standard route. Debit card return, where your card issuer supports it, credits the card used for funding in one to five business days. Withdrawals to accounts or cards belonging to other people are not possible under any circumstances, including at your instruction, because destination-name matching is a core anti-fraud control.

3. Processing times

The clock starts when a request is approved, not when it is submitted. Requests confirmed during support hours (Monday to Friday, 9:00–17:30 GMT) begin processing the same day. Standard timing after approval is one to three business days for bank transfers and one to five for card returns, with the final posting set by your bank or issuer rather than by us.

Factors that can extend a timeline include your bank's cut-off times, weekends and public holidays, additional verification described below, and, rarely, temporary limits imposed by payment providers. If a withdrawal exceeds its stated window, contact support with the date and amount; tracing is routine.

4. Fees and charges

The platform charges nothing for withdrawals: no per-request fee, no percentage, no currency conversion charge for withdrawals in pounds sterling. Third-party costs outside our control, such as an intermediary bank fee on international wires or an issuer-specific card charge, are disclosed when known and belong to that provider, not to us. Any fee that is ours to state is shown before you confirm a request.

5. Limits

There is no upper limit on withdrawals; requests are processed in the order received. Larger requests can be subject to additional verification, which is a proportionality measure against account takeover, not a restriction on your money. The minimum first deposit for a live account is £250 on the Basic plan; there is no minimum withdrawal amount above the practical minimum your bank will accept.

6. KYC/AML checks

The first withdrawal requires completed identity verification under the AML/KYC policy. Later withdrawals reuse that verification but remain subject to monitoring: destinations are matched to your verified name, and unusual patterns, such as a sudden change of bank account or a pass-through shortly after deposit, can prompt proportionate questions while the request is held. Held does not mean refused; it means we are confirming the request is genuinely yours.

7. Reasons for delay or refusal

A request can be delayed or refused for defined reasons: a mismatch between the withdrawal destination and your verified details; problems with documents, such as an expired identity document on file; additional checks under AML obligations, including legally required reporting where suspicion exists; technical causes on the provider side; or an unresolved account issue such as an open complaint about the funds in question. Where a reason can lawfully be explained, we explain it and tell you what would resolve it.

8. Your responsibility for payment details

You are responsible for the accuracy of the bank details on your account. Details are shown back to you before each confirmation so a typo can be caught at the point where it is cheapest to fix. If you change your bank account, update the details inside the platform and expect the change to take effect after a security confirmation; this delay is deliberate, and section 6 of the Security page explains why.

9. Cancelling or changing a request

A withdrawal request can be cancelled or amended while its status is pending, which is normally until the end of the business day of submission. Once processing has begun, a request cannot be recalled from inside the platform, but you can ask support to attempt a recall with the provider; recalls are not guaranteed and depend on the receiving bank. Nothing here affects statutory rights you may have in relation to payments.

10. Support

Questions about a withdrawal, live or historical, go to [email protected], Monday to Friday, 9:00–17:30 GMT, with replies usually within one working hour. Include the date, amount and method so the request can be found without a round of questions. Disagreements about a withdrawal decision follow the complaints procedure.

11. Updates to this policy

This policy may be updated to reflect changes in methods, providers or legal requirements. The current version always applies as published on this page, and material changes affecting existing accounts are notified to account holders before they take effect.