Frequently asked questions

Fill in the registration form with your full name, email address and phone number. After a call from your personal manager and identity verification, you can make your first deposit from £250. The whole sequence usually finishes within a day.

No. The platform is designed so that a complete beginner can use it: ready-made strategies do the executing, settings are explained in plain language, and a personal manager walks you through activation, the first deposit and every setting.

Yes. The site and the dashboard are built to work on a phone browser at any width, with the same functions as on desktop, including deposits, reports and withdrawal requests.

One account per person. Verification, payments and reporting all rely on the account matching a single verified identity, so multiple accounts are closed during routine checks.

Opening an account, account maintenance and custody are free, and there is no monthly platform fee. A trading commission of up to 0.58% per transaction applies, spreads depend on market conditions, and every fee is disclosed before you confirm a transaction.

The Fees and pricing page holds the full tables, including the plan comparison, core fees, additional costs and payment timings. Inside the platform, the same figures appear before each transaction is confirmed.

No. Trading carries risk and the value of your capital can fall as well as rise, including by the full amount deposited. Figures shown by illustrative tools and in user reviews are not forecasts of your results.

The deposit stated for each plan, £250, £1,500 or £5,000, is the initial capital allocated to trading, not a fee. Nobody pays a subscription; costs are the disclosed trading commissions and spreads.

The platform scans markets continuously, analyses patterns and micro-trends with probability-based models, and executes according to the strategy settings you choose. It can act at any hour, including when you are asleep, and every decision is logged.

Price movement, trading volumes, volatility, trends and the historical behaviour of each asset. The Artificial intelligence product page describes the full pipeline, from data collection to the plain-language presentation you see.

Yes. You choose the asset focus, the conditions under which strategies act, the risk level and how actively the models trade, and you can change any of it later with your personal manager.

Market alerts for watched instruments, and account alerts for logins, strategy changes and withdrawals, can each be switched on or off from the settings page.

Yes. The dashboard shows every position and order, and the monthly report explains each period in plain language, with entries linking back to the underlying orders.

Yes. Market prices move against positions, sometimes sharply, and losses can be partial or total. The Risk disclosure page describes each risk, from volatility to counterparty exposure, with practical steps for each.

No. Automation removes the need to place trades manually; it does not remove uncertainty. Models respond to conditions after they occur, and no strategy can guarantee an outcome.

The platform can reduce exposure or pause trading when conditions become excessively volatile. That is a protective response to disorder, not a guarantee against loss, and trading resumes under your settings when conditions settle.

No. Schemes that protect bank deposits do not cover cryptoassets or trading balances held with exchanges. This is a structural feature of the asset class and applies to every platform in it.

Two-factor authentication, encryption of data in transit and at rest, login alerts, device and session management, scoped API keys and a full audit history. The Security page explains each measure and how to use it.

Balances used for trading sit with third-party providers connected through API keys that cannot withdraw unless you grant that permission, which our standard setup never asks for. Withdrawals go only to verified destinations in your own name.

Write to support from the email address on the account. Recovery verifies your identity against the documents held, and while a recovery is in progress withdrawals are paused by default.

Never. No genuine message, call or manager from True Vestoworthen asks for your password, a one-time code or full card details. If someone does, end the contact and report it.

Write to [email protected], Monday to Friday, 9:00–17:30 GMT, with replies usually within one working hour. Your personal manager remains your everyday contact after activation.

Tell your manager or support; most configuration questions are resolved in one exchange. Nothing on the platform is irreversible except transactions already executed, which the audit history records.

Follow the Complaints procedure: email the word complaint to the support address, receive a reference within two business days and a written final response, normally within fifteen. The escalation route is on the same page.

Use the Fraud warning page, which explains how to check you are on a genuine channel and what to send us if you spot a clone using our name.