Fraud warning

Why this notice exists

From time to time we identify companies and individuals that use our name, or names closely resembling ours, without permission. This creates confusion and can spread false information about our company and its services. Some of these operations are careless; others are deliberate impersonations designed to take money from people who believe they are dealing with us.

We publish this notice for three reasons. First, so that you can verify you are on a genuine True Vestoworthen channel before sharing any personal information. Second, so that anyone who has already dealt with an impostor knows how to report it quickly. Third, because pretending these attempts do not happen helps the fraudsters, not the public.

Clone firms

A clone firm copies the name, branding, website style or staff identities of a real company to appear legitimate. Some copy our website almost page for page, changing only the contact details; others use our name in adverts or social profiles and route enquiries to their own "managers". Clones often mix genuine details, our real address, our real email format, with false ones, their own phone number or bank account.

If you suspect you are dealing with a clone using our brand, name or logo, do not provide any personal information or money, and notify us immediately at [email protected] with the website address, phone number or advert that raised your suspicion. We constantly work to identify clone operations, but we stress that some may remain unidentified for a period of time. Clients should always verify the legitimacy of any company they interact with online before sharing personal data or entering into any business relationship.

How to verify you are dealing with us

The only domain through which True Vestoworthen operates is https://true-vestoworthen.co.uk, and genuine email comes from addresses ending in true-vestoworthen.co.uk. Our support address is [email protected], published on this site's Contact page. If a message, call or site asks you to move to a different domain, a messaging app, or a bank account with a new sort code, treat that as the warning it is.

Our staff will never ask for your password, a two-factor code, remote access to your device, or payment to a personal account. Verification documents are uploaded only inside the platform, never sent to an email address or chat. If someone claiming to be your manager pressures you with urgency, secrecy or a "limited window", end the contact: urgency is the signature of fraud, and no genuine process at True Vestoworthen requires it.

If you have already paid or shared details

Contact your bank or card issuer immediately and ask them to attempt recall and to flag the recipient account. Change the password of any account whose credentials you disclosed, starting with your email, and enable two-factor authentication where it is offered. Then write to us with everything you have: dates, amounts, account details given to you, and copies of the messages.

We are aware of cases where our name and personal details have been misused for fraudulent purposes that we cannot influence or control. While we sincerely regret the financial losses suffered by anyone affected, our company is not liable for fraudulent transactions carried out in our name by parties outside our control. Reporting still matters: each report helps us warn other users and take down impersonating domains faster.

Report it

Suspected clones, fake adverts, or messages using our brand: [email protected], subject line fraud report, and we will confirm whether the channel you describe is ours. Susppected fraud in the United Kingdom can additionally be reported to Action Fraud and, in Scotland, to Police Scotland through official sources. The more precise your report, the faster impersonations come down.